Service Request FormService Request Form
To return your instrument for calibration or other service, please take a few moments to provide us with the information we need, so we can serve you better:
Click here to download this form in Adobe Acrobat format (.pdf). You can print this form, fill it out, and mail the form back to us.
PLEASE:
- For technical problems using our products or software, contact Sea-Bird by e-mail (seabird@seabird.com), phone (425-643-9866), or fax (425-643-9954).
- For a sales quote, see our Quote Request Form.
- To request software, see our Software Request Form.
RETURNED MATERIAL AUTHORIZATION (RMA) NUMBER: ___________________________
DATE EQUIPMENT REQUIRED BY: __________________________________
DO YOU REQUIRE A WRITTEN QUOTE? __________________________________
CONTACT INFORMATION
Your name: ____________________________________________________
Institution/Organization/Company:_____________________________________
Shipping / Delivery address for packages:
_______________________________________________________________
_______________________________________________________________
_______________________________________________________________
Telephone: _____________________ Fax:____________________
E-mail:___________________
SERVICE INFORMATION
Date shipped:______________________
Sea-Bird Model Number (for example, SBE 37-SM):______________________
Quantity: ____________
Serial Numbers: (Click here to see
where to find the serial number on your instrument.)
_________________________________________________________________
_________________________________________________________________
_________________________________________________________________
(Note: Specify instrument serial numbers below if specific services are required for some instruments. For example, if 10 instruments are being returned for calibration, and 1 of the 10 also requires repairs, specify the serial number for the instrument requiring repairs in the appropriate section of the form.)
SEASOFT Version you have been using with this instrument(s): _______________
[ ] Perform Routine Services:
___ Calibration (includes basic diagnostic):
Temperature__ Conductivity__ Pressure__ DO__ pH__
(Allow a minimum of 3 weeks after we receive instrument(s) to complete calibration service.)___ Other (specify): ___________________________________________________
___________________________________________________________________
___________________________________________________________________
___________________________________________________________________
[ ] Internal Inspection and O-Ring Replacement (includes hydrostatic pressure test):
Additional charge may apply. ____________________________________________________________________
____________________________________________________________________
[ ] System Upgrade or Conversion:
Specify (include instrument serial number if multiple instruments are part of shipment): ____________________________________________________________________
____________________________________________________________________
[ ] Diagnose and Repair Operational Faults:
Send a disk containing the raw data (.hex or .dat files) that shows the problems you describe. Also send the .con files you used to acquire or display the data.
Problem Description (continue on additional pages if needed; include instrument serial number if multiple instruments are part of shipment):____________________________
________________________________________________________________________
________________________________________________________________________
________________________________________________________________________
PAYMENT/BILLING INFORMATION
Credit Card: Sea-Bird accepts payment by MasterCard, VISA, or American Express.
[ ] MasterCard [ ] Visa [ ] American Express
Account number: _____________________________ Expiration
date:_____ /_____
(Please call us directly with your credit card security code number. Do not
include it here!)
Card holder name (printed or typed): __________________________________________
Card holder signature: ______________________________________________
Credit card billing address (if different than shipping address):
_______________________________________________________________________
_______________________________________________________________________
Invoice/Purchase Order: If you prefer us to invoice you, complete the following information or enclose a copy of your Purchase Order:
Purchase Order number: ____________________________________________
Billing address (if different than shipping address):
_______________________________________________________________________
_______________________________________________________________________
Please read Shipping Instructions For Returning Goods To Sea-Bird before sending instrument. Thank You.
Note:
Due to changes in regulations (read Shipping Instructions for Returning Goods to Sea-Bird for details), if Sea-Bird receives an instrument from outside the U.S. in a crate containing non-approved (i.e., non-heat-treated) wood, we will return the instrument in a new crate that meets the requirements of ISPM 15. We will charge for the replacement crate based on the dimensions of the crate we receive. The charge will be determined as follows:
| Overall Volume (cm3) | Example Instrument | Price (USD) |
| less than 52,000 | 37-SM MicroCAT | $45 |
| 52,000 to less than 65,000 | SEACAT, no cage | $70 |
| 65,000 to 240,000 | CTD in cage | $125 |
| more than 240,000 | -- | consult factory |
These prices are valid only for crate replacement required in conjunction with the return of a customer's instrument after servicing, and only when the instrument was shipped to Sea-Bird in a crate originally supplied by Sea-Bird.