Service & Calibration

For Service scheduling, contact Mike Handewith or Ryo Matayoshi in the service department via phone (425-643-9866), fax (425-643-9954), or email (mhandewith@seabird.com or rmatayoshi@seabird.com).

Typically, Sea-Bird can calibrate the instrument and perform minor repairs within 3 - 4 weeks, plus shipping time. However, this may vary, depending on current backlog. Before shipping an instrument to us, obtain an RMA number and fill out a Service Request Form, so that we know your instrument is on the way and can schedule appropriately. If time is critical, contact us before shipping to verify that we can meet your schedule.

Notes:

1. The typical 3 - 4 week turnaround does not apply to recalibrating / repairing auxiliary sensors produced by other manufacturers. Recalibration / repair of these sensors must be performed by the manufacturers.
2. When contacting us about an instrument you own, we require the instrument serial number to verify the instrument configuration / features. Click here to see where to find the serial number on your instrument.

Please review the following:

• Service Request Form
  Print, fill out, and return with instrument for repair/calibration.
• Shipping Instructions for Returning Goods to Sea-Bird
  Read before returning instruments.
• Warranty Policy
• Preparing SBE 25 or 9plus Temperature/Conductivity Sensors for Calibration (removing TC Duct):
  Read before packing instrument for shipment to Sea-Bird.
• Service FAQs -- answers to commonly asked questions about servicing Sea-Bird instruments

Last modified: 06-Apr-2007

Sea-Bird Home     Phone: 425-643-9866     Fax: 425-643-9954     E-mail: seabird@seabird.com